If you are unhappy with your purchase and would like to return or exchange part or all of your order then please contact us by calling +44 (0) 20 3031 9874 or emailing and we will be happy to help.

All goods purchased online can be returned or exchanged within 28 days of purchase and only if the items are un-opened and in their original packaging.

We recommend that you obtain a proof of purchase when posting your return.

Please return to our address shown below and enclose your original dispatch note or add a cover letter with your contact details and order number.

Amouage Ltd
Unit 11, Thurrock Trade Park
Oliver Road
West Thurrock
Essex RM20 3ED.

Any items delivered to you which are received broken or faulty will be exchanged or refunded. Please contact the online customer service by calling +44 (0) 20 3031 9874 or emailing and we will be happy to help.

For reasons of hygiene, any toiletries item which have been opened for any reason may not be returned, unless faulty.

Goods may be returned for exchange or credit note, provided that they are returned in their original packaging, unused and within 28 days of purchase. Proof of purchase must be provided.

Goods purchased as sale items or special purchase may not be returned or exchanged.

Specially ordered items may not be returned. Purchases and shipping are charged in the nominated currency of the shipping destination.